Refund Policy

1. General Rule

Payments are generally non-refundable after the billing period starts, except where required by law or approved under this policy.

2. First Subscription Refund Window

For the first paid subscription charge, you can request a refund within 14 calendar days.

3. Non-Refundable Situations

Renewals, partial periods, unused limits, and custom services are typically non-refundable.

4. Duplicate or Incorrect Charges

If duplicate or incorrect billing occurred, contact support promptly. Verified billing errors are refunded in full.

5. How to Request a Refund

Send request to support@orderreport.app and include workspace name, payment date, amount, and reason.

6. Processing Timeline

Approved refunds are usually processed within 5-10 business days depending on payment provider timelines.

7. Chargebacks

Before creating a chargeback, contact support first. Most billing disputes can be resolved faster directly.

8. Policy Updates

We may update this policy over time. Updated version is published with a new effective date.